Outer Edge

Implementation

$20,000 – $50,000 | 6–12 weeks

This is where the real work happens. Armed with the assessment findings — or your own clear understanding of what needs to change — we roll up our sleeves and implement.

Process redesign. AI tool deployment. Offshore team recruitment and training. System integration. We do not hand you a plan and wish you luck. We are in there with you, doing the work.

Too many consultancies produce beautiful strategy decks that gather dust. We measure success by what actually changes in your business — the processes that get faster, the costs that come down, the capacity that opens up. Every dollar invested in digital tools returns $2.40 to $3.10 in productivity, and our job is to make sure you see that return.

What Implementation Includes

Process Redesign

Detailed redesign of 5–10 core business processes. We take the mapped workflows from the assessment phase and rebuild them — eliminating redundancies, automating manual steps, and creating clearer handoff points between team members and systems.

AI Proof of Concept

Deployment of AI tools for 1–2 priority use cases using your real data and real workflows. Not a demo with sample data — a working proof of concept that your team can evaluate and build confidence with before broader rollout.

Offshore Team Setup

Full recruitment, onboarding, and integration of offshore team members through Yoonet. Role design, candidate screening, skills assessment, training programme, and workflow integration — all managed through our 15-year Philippine operation.

System Integration

Connecting your existing systems with new tools and platforms. We design integration architecture that avoids the common trap of bolting new technology onto broken processes, ensuring data flows cleanly between systems.

Team Training

Hands-on training sessions tailored to different roles within your organisation. We train people on the redesigned processes and new tools in the context of their actual work, not abstract scenarios.

Change Management

A structured change management programme that ensures adoption. Weekly check-ins, progress reporting, and proactive communication with your team throughout the engagement.

Progress Reporting

Weekly updates on implementation milestones, early results, and any adjustments needed. You are never left wondering where things stand or what is coming next.

The Offshore Advantage

Because Outer Edge sits on top of Yoonet's 15-year Philippine operation, we do not just advise on outsourcing — we execute it. Fully incorporated, compliant, with established recruitment pipelines and training infrastructure already in place.

This is not a referral to a freelancer platform. It is a managed team integrated into your operations, working from our offices in Bataan with direct oversight and quality management. We have been doing this for 15 years across hundreds of roles.

The opportunity for NZ businesses is significant. Only 2% of New Zealand firms outsource to the Philippines, compared to 20% in Australia. And 64% of NZ companies making outsourcing decisions do so without any advisory support. That gap is where expensive mistakes happen — and where the right guidance delivers outsized returns.

0%
of NZ firms outsource to the Philippines — vs 20% in Australia
0%
of NZ companies make outsourcing decisions without advisory support
0–0%
direct salary cost savings with Philippine BPO teams
0 yrs
of Yoonet operational infrastructure in the Philippines

Frequently Asked Questions

Not necessarily. If you already have a clear understanding of what needs to change — from an internal audit, previous consultancy engagement, or your own analysis — we can discuss starting at implementation. During a discovery call, we will assess whether the groundwork is sufficient or whether a brief assessment phase would deliver better outcomes.
We handle the heavy lifting, but your team's involvement is essential for success. Key staff participate in training sessions and process redesign workshops, and we need a primary point of contact for day-to-day decisions. We design the engagement to minimise disruption while ensuring your people are confident with the changes.
Through our Yoonet infrastructure in the Philippines, we handle everything: role design, recruitment, screening, onboarding, training, and integration into your existing workflows. This is not a referral to a freelancer marketplace. It is a fully managed team operating from our established offices in Bataan, with 15 years of operational infrastructure behind them.
That is exactly why we start with a proof of concept rather than full deployment. If the initial results do not meet expectations, we adjust the approach, try alternative tools, or redirect effort to a different use case. The assessment identifies multiple opportunities ranked by likelihood of success, so there is always a next option.
Change management is built into every implementation, not treated as an afterthought. We run weekly check-ins with your team, provide training sessions tailored to different roles, and create documentation that people actually use. We have seen enough implementations fail because of poor adoption to know that the people side matters as much as the technology.
You receive full documentation of everything implemented, along with a 30-day support window for any questions or adjustments. If you want ongoing support, we can discuss a retainer arrangement. Many clients also choose to proceed to a Full Transformation engagement to extend the work across their entire organisation.

Ready for a complete transformation?

If you're looking for end-to-end change — AI deployment, offshore teams, full system integration, and governance — see how our Full Transformation service brings it all together.

Explore Full Transformation